Privacy Policy
Grelven Hotel & Casino Privacy Policy
At Grelven Hotel & Casino, protecting your privacy is our highest priority. From your initial engagement with our services—whether online or during your stay—we are committed to managing your personal information with transparency, integrity, and utmost care. This Privacy Policy explains the types of information we collect, how it is used, and the steps we take to safeguard your data.
Information We Collect
Personal Information
When you book a stay, visit our website, or enjoy our property, we may collect personal details, such as your name, contact information, and preferences related to your accommodation, casino activities, dining, or event participation.
Technical & Usage Data
We may also gather non-personally identifiable information, such as your device type, browser version, IP address, and browsing patterns on our website, to enhance your experience and optimize the services we offer.
How We Use Your Information
Customized Guest Experiences
Your information allows us to simplify the booking process and provide personalized services that cater to your specific preferences and needs.
Exclusive Offers & Invitations
With your permission, we may send you information about exclusive promotions, special events, and offers that match your interests.
Security & Legal Compliance
Your data is crucial for ensuring guest safety, preventing fraud, and adhering to legal and regulatory obligations.
Data Sharing Practices
Authorized Third-Party Providers
We may share relevant information with trusted third-party partners who support our operations, such as booking platforms, marketing services, and technical support.
Legal Compliance
In accordance with applicable laws, we may disclose personal information to governmental or regulatory bodies when required.
Data Security
Protecting Your Data
Grelven employs cutting-edge security measures and follows best industry practices to protect your personal information. While no system is entirely immune to cyber threats, we regularly review and improve our security practices to keep your data safe.
Your Rights & Choices
Access & Updates
You have the right to access and update your personal information at any time. Please contact our customer support team for assistance.
Marketing Preferences
You can control how and when we contact you. You also have the option to opt-out of marketing communications whenever you prefer.
Policy Updates
Grelven Hotel & Casino may update this Privacy Policy to reflect changes in the law, technology, or our services. Any significant changes will be communicated through our official communication channels.
By using Grelven’s services, you acknowledge and agree to the practices outlined in this Privacy Policy.